🏢 Client Overview
A national merchant services provider supporting over 60,000 merchants and processing more than $75 billion in annual volume faced operational bottlenecks as it scaled. Operating across platforms like TSYS, Fiserv Retail, Fiserv FSP, and various high-risk processors, the organization struggled with visibility, reporting inefficiencies, and support management.
🚧 The Challenge
As transaction volume and partner demands grew, the processor encountered:
Fragmented reporting across multiple portals
Delays in merchant issue detection and resolution
Manual reconciliation of settlements
Difficulty tracking agent and ISO performance
Inconsistent payout timelines for internal and external partners
The Solution: A Blockchain-Powered Dashboard
The team implemented a unified dashboard designed to bring real-time visibility and automation across their payment ecosystem. Built on blockchain infrastructure, the solution consolidated data, streamlined support, and automated key workflows.
Key Capabilities Delivered
✅ Unified Data Portal
Aggregates reporting across all processors and sponsor banks
⚡ Real-Time Transaction Monitoring
Live metrics, approval rates, and risk flags
🎫 Smart Ticketing System
Auto-triggers merchant service tickets based on anomalies
📈 AI-Driven Retention Insights
Predictive modeling for attrition and loyalty optimization
🤝 Agent/ISO Dashboard
Track commissions, SLAs, and performance in real time
🔐 Blockchain Audit Trail
Ensures transparent, tamper-proof reporting for compliance
📈 Results After 90 Days
"We’ve never had this level of control and clarity across our merchant portfolio. The ability to respond in real time and proactively support merchants has had a massive impact on our efficiency and reputation."
VP of Operations
National Payment Provider
